CustomerHarmony^® Pricing

This is an a la carte item that is charged based on last month's usage. It resets the same as texting does above. eMails are per sent email out of our system and that could be from the Mass Mail module or from Form Notifications that you've setup. On mass sending, we'll srub your lists on sending to ensure we remove duplicates.

This is an a la carte item that is charged based on last month's usage. It resets the same as the texting and email counters do above. We track the number of times a successful payment is made anywhere in your account (online donations, tithes, registration forms, etc) and we take that qty and multiply it by $0.30. We then track the total number of payments received for the current billing month and multiply that 0.3%. The result of these two fees are your CustomerHarmony payment processing fees. Stripe processing fees are additonal to this cost.

Your monthly invoice for usage based items generates on your account's reset day. Invoices are due on receipt and a late fee of 10% will apply beyond 10 days. Invoices are emailed to the account owner, as well as, the secondary billing contact email if you have one setup in your account settings. Your access fee should be debited via Stripe automatically on its monthly or yearly subscription day. 

We hate hounding anyone for bill payment, and we'll work with you on a case by case basis should the need arise. For legal reasons, we must state that we have the right to turn your account off after 30 days of failed or non-payment for any invoice sent or mothly access auto charge with Stripe. Keep in mind when this happens, no user will be able to login and a warning message about a "Billing Issue - Contact your Account Owner" will be displayed. This is to alleviate us getting bombarded with support requests for users that can't login for uknown reasons.

Pretty simple. You'll sign up for an account, and we'll be in touch asap with your login credentials to get started. During this time we'll help "move you in". We want to ensure you're setup for success so we'll be hand holding you a bit during this time.

We've already seen our competitiors try to match functionality within weeks of us posting announcements about our innovations, so we want to be sure accounts that are created are legit interested organizations and not competitors. Because of this, we do go ahead and charge you for your access fee as it helps weed out the spammers and those that just want to match us automatically. We've also found that organizations who jump on board are ready to start using the system within days and not weeks. Therefore, no reason to limit anything or put you in a 'trial mode'.

We're confident in our system and our support, however, if you decide during your first month that you are not satisifed with our system, we'll refund the monthly or yearly access fee you paid. If you took avantage of the 5% savings by paying yearly, we'll still refund that. We may ask you a few questions just to better our system or processes, but we won't try to sales dance with you, offer you lower costs, etc. 

You'll still be responsible for any charges incurred beyond the access fee for the a la carte items (texting, mass mail, and Stripe payment processing). Those charges, if applicable, will be deducted from your access fee paid amount and if you have a credit, it will be refunded to you. If you still have a balance, an invoice will be generated and sent to you.

Again, our hope is the system works so well and that our partnership will be so strong, we'll be together for years to come!